Requests?
Are you looking for something you don't see on the website? Please let us know and we'll see if it's something we can make for you. Our customer's have so many creative ideas! Often that's how we are able to offer new products! If we can bring your vision to life, and it turns out well, we may end up adding it to the regular product selection for others to consider.
Please email [email protected] with the details of what you have in mind. Be very specific please. The more details we have, the easier it will be.
Please know that:
- There will be times when we simply don't have the extra time needed to create new items so we may not be able to help you. If that's the case we'll be sure to let you know.
- We may feel that the product won't work well or stand up well in the horse world. If that's the case, we'll mention our concerns and you can decide what to do at that point. You may feel that you'd like to try it anyway, and that's okay, but note that you've been warned. However, if we feel it may be a really safety hazard for the horse and/or handler, we have the option to refuse to make it.
- We will not put a lot of time and effort into creating a product for you and then you don't like it or change your mind. That's not how this works. We will get all the details from you and let you know the estimated cost to make it. Once payment is received, we will add the order to the production process. Since it will be a custom made piece, just for you, there will be no returns or exchanges offered.
- We will not exactly duplicate someone else's unique design. We may be able to use someone's unique design that you find on the internet as a starting point but we will not be part of "Will you make it exactly like this one?" No, we won't. We wouldn't appreciate it if someone did that to us and we won't do it to someone else.
Please email [email protected] with the details of what you have in mind. Be very specific please. The more details we have, the easier it will be.
Please know that:
- There will be times when we simply don't have the extra time needed to create new items so we may not be able to help you. If that's the case we'll be sure to let you know.
- We may feel that the product won't work well or stand up well in the horse world. If that's the case, we'll mention our concerns and you can decide what to do at that point. You may feel that you'd like to try it anyway, and that's okay, but note that you've been warned. However, if we feel it may be a really safety hazard for the horse and/or handler, we have the option to refuse to make it.
- We will not put a lot of time and effort into creating a product for you and then you don't like it or change your mind. That's not how this works. We will get all the details from you and let you know the estimated cost to make it. Once payment is received, we will add the order to the production process. Since it will be a custom made piece, just for you, there will be no returns or exchanges offered.
- We will not exactly duplicate someone else's unique design. We may be able to use someone's unique design that you find on the internet as a starting point but we will not be part of "Will you make it exactly like this one?" No, we won't. We wouldn't appreciate it if someone did that to us and we won't do it to someone else.
Please know that all the pictures shown on this website are taken by ourselves, our affiliates, or our customers and are of actual products that we have personally hand-crafted. We have permission to use them. You do not have permission to use any of the pictures on this website or the Ima Rein Maker FB page.